Club Royale Casino
Comp Program
Comp Program
Your guide to Royal Caribbean's casino comp program
Understanding Casino Comps
Marketing Operation
Club Royale gives complimentary cabins to encourage gambling. You must be present to use your comp.
Personal Offers
Comps are based on your gambling history and are not transferable to friends or family members.
Payment Structure
Casino pays cruise fare. You pay taxes and fees (generally $100-$200 per person), and any upgrade charges at booking.
Even with full comps, you always pay taxes and fees for all passengers in your cabin. You don't pay me anything as a travel agent for booking your casino comp!
Why Book Comps With a Travel Agent?
Knowledge of Royal's ships and cruises
I can help you pick the ship, cabin, and itinerary that's best for you! I've traveled on most of the ships in Royal's fleet and on itineraries from Alaska to Europe and most points in between.
Expertise in the casino comp program
I've been booking casino comps for two years and know the ins and outs of the system. It's complicated, but you don't have to learn it — that's what I'm here for.
Ease of booking
Let me handle the hassle for you! I'll book your comp and send you a confirmation, as well as make any necessary changes.
Take advantage of upgrade opportunities
As an agent, I see more pricing details and can sometimes find upgrades at low or no cost to you . I can also alert you to low-cost upgrade opportunities.
As a travel agent, I'm paid a commission by Royal Caribbean for each booking. You don't pay me anything!
Tier Status & Point System
Choice
Less than 2,499 points — Basic tier status
Prime
2,499 to 24,999 points — First tier with free casino drinks
Signature
25,000 to 99,999 points — Enhanced benefits
Masters
100,000+ points — Premium tier status
Earning Points
- Slots: 1 point per $5 played
- Video Poker: 1 point per $10 played
- Table Games: Based on bet size and time
Casino Year
Runs April 1 to March 31. Points reset annually, but Prime+ players get immediate free drink benefits upon qualifying.
Annual Tier Cruise Benefits
Prime Tier
Interior cabin for two on eligible cruises 7 nights or shorter
Signature Tier
Balcony cabin for two on eligible sailings
Masters Tier
Grand suite accommodation for two guests
Issued in mid-April after the conclusion of the previous casino year. Must book and sail by end of casino year (March 31 of the next year). New ships excluded first year. Can cancel/rebook until final payment date.
Instant Certificates
How They Work
Earned based on points from your current cruise only. Certificates specify eligible sailings, cabin types, and whether comp covers 1 or 2 guests. Lists of eligible sailings change monthly and differ for short cruises (5 nights or less), cruises 6 nights or more, and cruises in Europe.
Important Details
- Become active for booking on the day you leave the ship.
- Must redeem within 30 days after you leave the ship.
- Make Next Cruise deposit for onboard credit bonus. This can be done via app if you've booked with me or directly with Royal.
Certificate month is determined by cruise end date, not start date. Limited capacity available per sailing.
Marketing Offers
Comps Based on Play
Casino sends offers via email or mail. Recipients for offers are chosen using algorithms combining data on past gambling on Royal (play type, gambling level) and other factors such as future bookings.
Single vs Double
Starting 2024, some offers are for 1 guest only. If not clearly stated as "cruise fare for one guest," it's a comp for 2. Solo travelers with a cruise fare for 1 offer must pay for second guest at discounted rate.
Upgrades & Additional Passengers
Cabin Upgrades
You can pay to upgrade from your comp cabin category to a higher category. Upgrade fee is the difference between the value of your comp fare and the cruise fare for the desired cabin. (Casino comp bookings are eligible for RoyalUp, the cruise line's program for bidding on stateroom upgrades.)
Extra Guests
You can add additional passengers beyond the 1-2 covered by your comp. Much like an upgrade, you'll pay the difference in cruise fare, along with taxes and fees for each passenger in the cabin.
All upgrade fees and additional passenger costs are due at time of booking or when making changes.
Combining Certificates
Two players with matching certificate prefixes can combine for one-category upgrades up to junior suite maximum.
Prime + Prime = Oceanview
Prime + Signature = Junior Suite
Signature + Signature = Junior Suite
Masters tier cruises cannot be combined with other tier cruises for upgrades.
Cancellation Policies
Standard Cancellations
Port taxes and fees are refunded when canceling comp cruises. Upgrade costs may or may not be refunded - policy implementation varies and usually depends on how close you are to your sail date.
Late Cancellation Penalty
Cancel within 72 hours or no-show? You'll pay a $200 deposit for future bookings for one year. The $200 penalty appears on your onboard account. Offers end in "X" during penalty period.
Last-minute cancellations due to medical emergencies can be appealed by calling Club Royale directly.
Jessalynn Strauss
Cruise Specialist and Travel Agent
